The Stratfield Steel Guarantee

If a thief breaks through your locked Stratfield bollard and takes your car, we refund every penny you paid us for the job.

Who gives this guarantee

Ian Turner, trading as Stratfield Protection
Unit 13, The Beresford Centre, Wade Road, Basingstoke RG24 8FA
Phone: 0333 090 8181
Email: hello@stratfieldprotection.co.uk

This guarantee is free. It comes automatically with every qualifying job.

What's covered

We will refund the full amount you paid us for the job, including every post and the installation, if all of the following are true:

1. Your vehicle was stolen from the driveway at the installation address named on your quote.
2. The bollard we fitted was raised and locked in front of the vehicle, in the position we agreed with you at fitting.
3. The thief got the vehicle out by physically breaking, cutting or bending the bollard post or its ground sleeve.
4. The theft happened within 12 months of the date we fitted the bollard.
5. You can give us the evidence listed under "How to claim".

Which products are covered

• Telescopic bollards (galvanised, stainless, heavy-duty and lift-assist).

Fold-down anti-parking posts are not covered. They are designed to stop nuisance parking, not theft.

How to claim

1. Report the theft to the police.
2. Make your claim in writing, by email to hello@stratfieldprotection.co.uk, within 14 days of the theft.
3. Send us:
   • a full, official police report (not just a crime reference number) stating that the bollard was physically broken, cut or bent
   • CCTV or doorbell footage showing the bollard was fully raised and locked at the time of the theft
   • a short written account of what happened, including when the bollard was last raised and locked
4. Leave the bollard as it is and let us inspect and photograph it within 7 days of your claim.

We will make our decision once the police investigation has concluded and we have inspected the bollard. We will tell you our decision by email. If we approve your claim, we will refund you within 30 days of our decision, to the same payment method you used or by bank transfer.

What's not covered

• The bollard was lowered, or raised but not locked, at the time of the theft.
• The lock was picked, drilled, bypassed or otherwise defeated, allowing the bollard to be lowered without the post or sleeve being broken, cut or bent.
• The bollard was undamaged and still working, for example because the vehicle was lifted onto another vehicle or driven out another way, such as over a lawn, verge, pavement or low wall.
• The vehicle was not parked behind the bollard in the agreed position.
• The bollard was unlocked or lowered using its own key, for example because the key was left in the lock, kept with the car keys, or taken in a burglary.
• The bollard had been damaged, moved or altered by anyone other than us before the theft, and not reported to us.
• Any loss other than what you paid us, such as the value of the vehicle, items inside it, or your insurance excess.
• A claim that is false, exaggerated or fraudulent.

Car keys being copied or relayed does not affect your claim. The guarantee is about the bollard, not your car's locks.

Other ways out of your drive

At the survey we will point out any other route a vehicle could be driven off your property, such as over a lawn or a low wall, and recommend where extra posts would close it. The guarantee covers the positions we fit.

Limits

• The most we will pay is the total amount you paid us for that job.
• One claim per job. The guarantee ends once a claim is paid.
• It covers the named customer at the installation address. It does not transfer to a new owner if you move.
• It covers installations in England carried out by Stratfield Protection.

This is not car insurance

This guarantee covers the bollard doing its job. It refunds what you paid us and does not replace your vehicle or cover its value. Always report the theft to your car insurer as well.

Our workmanship guarantee

Separately, we guarantee our workmanship on every job, including fold-down posts, for 12 months from fitting. If a problem is caused by our work, we will put it right free of charge.

Your legal rights

You have statutory rights in relation to the goods and services we supply, and these guarantees do not affect those rights. That includes our duty to supply goods of satisfactory quality and to carry out the work with reasonable care and skill.

A copy for you

We give you this guarantee in writing at fitting. You can ask us for another copy at any time.

Version 4, 9 October 2026